Shipping policy

Fresh Roast & Shipping Policy

Every bag of coffee is fresh roasted to order. We do not let roasted coffee sit on shelves waiting for a buyer. To deliver the freshest coffee possible straight to your door, we operate on a strict roast-and-ship schedule.

Roasting & Processing Timeline

• Daily Order Cutoff: Orders placed before 7:00AM are processed for that day’s roasting schedule.

• Fulfillment Window: We make every effort to roast, bag, and ship your coffee within 1 business day following the close of business on the day your order is placed.

• Business Days: Our roasting operations run Monday through Thursday. Orders placed on weekends or major holidays enter the roasting queue on the next operational business day.

Shipping Methods & Transit Times Once your coffee leaves the roastery, standard carrier shipping times apply (typically 2–5 business days depending on location). You will receive an automated tracking number via email as soon as your package is labeled and ready for carrier pickup.

Address Changes & Carrier Delays

• Please double-check your shipping address at checkout. We cannot modify shipping labels once an order enters production.

• Once a package is in the hands of the shipping carrier, transit delays due to weather or seasonal volume are outside of our control, but we will gladly help you track down a lost shipment.

For industry research on roast degassing, bean freshness, and supply chain timelines, explore the Specialty Coffee Association (SCA) Knowledge Hub and National Coffee Association (NCA) Industry Guides.